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Frequently asked questions

What if I need to modify my order?

If you have only just confirmed your order, simply cancel and create a new order with the products you want.

What if I need to change my shipping address?

You can change your shipping address in the account menu, or if you wish to change the shipping address on an existing order, simply contact us via email with the correct details and we will ensure your product is delivered to the correct address!

Can I get same day delivery?

We do not currently do same day delivery however you can sign up to the newsletter to be notified as soon as we do!

How do I return my order?

If you're unhappy with your order, simply print out a new sticker from our returns page and send it back to us. Once we receive it you will be issued either a refund or a replacement!

Where can I find the return address?

The return address can be located on our returns page or via filling out a return form.

Will I be refunded or will it be replaced?

Orders returned within 30 days will receive either a full refund or replacement depending on your choice (refund does not apply to used products.)

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